Privacy Policy
Last updated: January 2025
Core Innovate IT Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Subscribe to our newsletter or communications
- Request quotes or information about our services
- Engage with our customer support
- Apply for employment opportunities
This may include: name, email address, phone number, company name, job title, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on pages
- Referring website addresses
- Clickstream data and user interactions
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Respond to your inquiries and provide customer support
- Send you technical notices, updates, and administrative messages
- Communicate with you about products, services, and promotional offers
- Process your transactions and manage your orders
- Improve and optimize our website and services
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
3. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data based on:
- Consent: When you provide explicit consent for specific purposes
- Contract: When processing is necessary to fulfill our contractual obligations
- Legal Obligation: When we must comply with legal requirements
- Legitimate Interests: When processing serves our legitimate business interests while respecting your rights
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, email delivery)
- Business Partners: When you request information about partner services or products
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication procedures
- Employee training on data protection
- Incident response and breach notification procedures
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation on how we use your data
- Right to Data Portability: Request transfer of your data to another service
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at hello@coreinnovate.co.uk
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When determining retention periods, we consider the nature and sensitivity of the information, contractual obligations, legal requirements, and legitimate business needs.
9. Third-Party Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
We may use third-party services including Google Analytics, reCAPTCHA, email service providers, and cloud hosting providers.
10. International Data Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK ICO and adequate technical measures.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Core Innovate IT Ltd
Email: hello@coreinnovate.co.uk
Phone: +44 (0) 1452 222192
Registered Office: Suite 248, Corinium House, Barnwood Point Business Park, Gloucester, GL4 0XZ, United Kingdom
Company Number: 15566009
Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Visit ico.org.uk for more information.